Frequently Asked Questions

  • 1
    Why choose InstaVet?

    We are on a mission to create the world’s most convenient and stress free veterinary care experience for pets and their parents. Our team of world class veterinarians are always on call from morning to midnight, 7 days a week providing your pet with the highest level of care in the comfort of home or office. Call now for a free evaluation and upfront quote!

  • 2
    What are the benefits of in home veterinary care?

    When your pet isn’t feeling well, why bother subjecting them to further stress? Have you just adopted a pup and don’t want exposure to outside germs? Vaccinations, heartworm, flea and tick treatments, plus blood tests can now be performed safely and comfortably in your living room up until midnight!

  • 3
    How much does it cost?

    We offer free phone consultations to help assess your pets condition and determine the best course of action. House call visits start at $129 plus the cost of vaccinations, medications, or common diagnostics like blood tests. In-clinic visits start at $79 at participating partner locations. Be sure to take advantage of our $75 discount if you Share the Care with a friend or neighbor!

  • 4
    How do i schedule an appointment?

    Requesting an appointment is fast, easy and convenient, with availability on most nights and weekends. Just tap the app, chat with us, book online or call our hotline to schedule a free consultation and connect with an experienced vet in minutes.

  • 5
    Where do i send my pets health records?

    Our dedicated care specialists are available to assist you in obtaining your pets records from your previous veterinary clinic. Alternatively if you have them on hand, you can upload and email them securely to records@instavet.com.

  • 6
    Can i choose the same vet for each appointment?

    Yes, Absolutely. You are assigned an expert veterinarian and a care specialist to handle all aspects of your pets health. Furthermore, our dedicated team is devoted to providing you continuous personalized care and support.

  • 7
    Does InstaVet accept pet insurance?

    Yes, We have great working relationships with all major pet insurance providers including Trupanion, PetPlan, HealthyPaws and Embrace and will gladly provide you with any records or assistance you need to submit your claims

  • 8
    Can i get medication and food delivered?

    You sure can. Our care specialists will arrange for the prompt delivery of any specialized food or medications prescribed by your doctor. Be sure to reach out to our support team for further details.

  • 9
    What is the pet euthanasia process?

    Saying goodbye to your beloved pet is one of the most difficult decisions you may ever make in your life. Our team of compassionate vets are always on call ready to perform at-home or in clinic euthanasia services at the time and place of your choosing. Please call our support hotline and speak with a care specialist to discuss final arrangements.

  • 10
    When to use InstaVet?

    If your looking for a veterinary practice that is obsessed with treating pets and their parents like rockstars, you’ve come to the right place! Does your pup have an upset stomach? How about getting up to date on vaccinations? Does your kitty have trouble urinating or just needs her nails clipped? Whenever you need us, help is just a few taps away… Without further delay we proudly welcome you to experience the future of veterinary care.

  • 11
    What if my pets need a surgical procedure, or x-rays?

    As an InstaVet client, you have exclusive access to our network of partner hospitals offering spay & neuter, dental care, digital imaging, ultrasound, advanced diagnostics and specialty surgery services, overseen entirely by our team of dedicated veterinarians. Call our hotline or chat with a care specialist to schedule a free consultation.

  • 12
    Who do i contact in case of emergency?

    If your pet is experiencing a medical emergency, go immediately to the following 24 hour specialty hospitals.

    MANHATTAN

    BluePearl Veterinary Partners – Midtown

    410 West 55th Street
    New York, NY, 10019
    212–767-0099

    BluePearl Veterinary Partners – Downtown

    1 W 15th Street
    New York, NY, 10011
    212 –924 –3311

    Animal Medical Center – Upper East Side

    510 E 62nd Street
    New York, NY, 10065
    212-838-8100

    BROOKLYN

    BluePearl Veterinary Partners – Brooklyn

    32 4th Ave
    Brooklyn, NY 11217
    (718) 596-0099

    Veterinary Emergency & Referral Group (VERG North)

    318 Warren St
    Brooklyn, NY 11201
    (718)522-9400

    Veterinary Emergency & Referral Group (VERG South)

    2220 Flatbush Ave
    Brooklyn, NY 11234
    (718)677-6700

    QUEENS

    BluePearl Veterinary Partners

    107-28 71st Rd
    Forest Hills, NY 11375
    (718) 596-0099